Policy order cancellation
Please let us know that we ONLY accept order cancellations within 24 hours of placing your order. If you wish to cancel your order, you must contact our support team by phone or e-mail (Contact us) and inform them of your decision. If you contact us after 24 hours, no order will be processed.
Make sure that you insert a valid shipping address in the order form, we suggest that you check the notes before submitting the order. All errors can lead to non-delivery of ordered products. If you have noticed that the notes of the address have been entered incorrectly, please contact us as soon as possible to report the matter (Contact us).
The medicines we offer are generally equivalent to the brand name ones. We guarantee that they are identical from the chemical point of view, and that they have the same medicinal effect.
If you are not satisfied with the effect our medications produce, please contact us to inform you of the problem. We will provide the address for the return and as soon as the product will be received by our return department, we will start the refund procedure.
Before contacting us, make sure to take the correct dosage of the products and follow the instructions for use. Remember that the effects can be slowed down by fatty food and alcohol you take prior to the tab.
If the product is not delivered in time (the delivery takes 10 to 21 days, there may be an additional delay of ten days for the customs checking) you can contact our support team (Contact us) for a refund. The payment will be refunded on your credit card. The refund procedure usually takes 5 to 7 business days, after this period the refund will be made on the statement of the credit card.
Because of the specific nature of the products, we do not accept returns. No one can ensure compliance with the storage conditions during transport of the order, so we cannot accept them even if the package remains closed.